Queensway Hotel, Sure Hotel Collection by Best Western

Great location. Clean, comfortable, friendly staff. Would definitely stay there again.

Keeping the price point in mind, this hotel did the job. The location was very convenient and easy to access. The staff was lovely. Luggage storage was fantastic both before and after check-in. I understood that it's an older, converted building. I was still surprised to be woken up by a neighbors alarm over multiple days, from different rooms lol - very thin walls.

Excellent location and staff.

We only met 2 staff members at the reception desk. The one at the reception desk on 6/21 at around 11:30 am, when we deposited our luggage was pleasant, accommodating and very helpful. He was the same one at the desk at 6:30 am 6/22, at 7:40 pm that night and when we checked out on 6/23 at 11 am. The guy at the reception desk we checked in with was not helpful at all. He could not provide us with anything we asked for. The room was exceedingly hot, no a/c, no extra fan amidst sweltering London heat wave, a non working safe. We tolerated it because we only really used the room for 2 nights to sleep in, but will not book there again. I don’t think it lives up to the Best Western standards I’m used to.