Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

We had a great time. The highlight was our butler Victor. He was absolutely the best we could have imagined!!! Our room was pristine, restocked frequently, with crisp white linen, turn down service, and wonderful pillows. The buffet, sushi, tepoanyaki, Mexican, Poseidon and pizza are all fabulous! (The steak house, and the nest for dinner both were quite disappointing, even though the setting and service at el dorado were great) Gaston at the buffet, Hugo at eldorado both took such wonderful care of us! Luis at the Japanese bar, and the family select pool and beach bar staff were all incredibly kind and accommodating! Michelle and Nicole with the kids club kept my little entertained and raine (I am not sure of his full name) who did archery with us was too fun and had us in stitches laughing! Don’t skip pizza or Poseidon, head to the buffet or nest for breakfast, and anywhere you have the option to get sushi, go for it!

The family selection staff was incredibly, they went out and beyond to make our vacation experience extraordinary!

Everything was great !!!!

This is a beautiful, family-friendly resort with plenty to offer for groups and families. We visited with a large group, and for the most part, the resort did a great job accommodating our dinner reservations, which we truly appreciated. However, the service was inconsistent. While some staff members were pleasant, others were not particularly friendly or helpful. Room service was also slower than advertised—although we were told it would take about 45 minutes, our orders often took an hour or longer to arrive. One experience that stood out was at breakfast when I requested a table for 14 people. The staff member assisting me visibly rolled her eyes, which felt unprofessional and rude. Overall, the resort itself is beautiful and well-suited for families, but a more welcoming and attentive approach from some staff members would greatly improve the guest experience.