Grand Hyatt Goa

The property is absolutely beautiful. The pools on the outside and inside are very nice and clean. The property is well maintained with a staff working diligently around the clock to preserve its beauty. There is a pretty awesome dinner and show sponsored by Le Petite Chef that is very nice and extremely affordable compared to the one in Delhi. The rooms are very nice, I stayed in a suite on the upper floor. Im not personally the biggest fan of Portuguese style, but it was done well. Again, I cant rave enough about how beautiful the property looks. On to the bad. The security will scrutinize the hell out of you. On multiple occasions I would walk by a guard and 5 mins later walk by the same guard and I would get the 3rd degree. I was on the property for 3 nights and I only left once, but I was questioned at least 20 times about if I was actually staying at the hotel. It was as if they were in disbelief. Lastly, a special thanks to the superstar TANAYA. From the second I checked in to the the moment I checked out, she was diligent and a powerhouse with resolving the most complicated and simple situations for me. She went above and beyond and never made me any false promises. I was there for a business trip and I was extremely busy and she took a huge weight off my shoulders. I had a really great experience and it was mainly due to her efforts to organize things. She should be promoted to hotel manager, she is an asset for the hotel! Overall, I give this place a two thumbs up

Superb

Amazing: • food • room • facilities Not quite 5*: • location • service The hotel is huge and impressive, and the place is full of staff. But the service is variable. People really want to help you and some of the staff are super ‘on it’ and efficient. Others, not so much. When we arrived we were taken to the wrong room - a mistake with the number. Then the tv didn’t work. Coffee and tea machine means a kettle - no coffee machine. The hydrotherapy pool wasn’t working - when I asked, the staff member showed me I had to turn it on myself on the switch behind the plastic cover on the wall (where you’d assume public shouldn’t be flicking switches). We asked about an ATM on site and two staff members told us where to go, but there was none, which front of house staff confirmed when we asked. When a payment didn’t go through at the pool bar, later in the day a member of staff messaged me from their personal number on my WhatsApp. I had to tell them multiple times it wasn’t a good time to come to collect payment - and was it really professional to be messaging me from their personal WhatsApp? I had another message during the stay from another staff member also on their personal WhatsApp, and it just seemed a bit odd and not 5*. Also, what about GDPR? On the other hand, came across amazing staff too. The spa treatments were great, and the food! Note: the property is adjacent to the ocean, but there isn’t really beach access, there is a wall.

The entire stay was remarkable from the staff to the food to the room. Exceptional service, delicious food. Would look forward to coming back…..