Rixos Montaza Alexandria

• We booked a Bungalow; the check-in process was smooth, and we were given a beautiful, prime location. • The food quality for both breakfast and dinner was outstanding and exceeded our expectations. • The Front Office Manager, Mr Morsy, was an absolute professional. He listened carefully to our feedback, apologised gracefully, and promised to rectify these mistakes for our next visit.

* There was a sewage smell in the bathroom. When we requested an air freshener, the staff mistakenly brought us a fabric freshener instead. * There was a noticeable delay in delivery and service when ordering food from the Montaza gate. * Severe safety and maintenance issue: The marble soap holder in the bathroom completely detached and fell onto my foot. Thankfully, no serious injury occurred. Maintenance took 3 to 4 hours to fix it while we were out. When we returned, they were still working, and the bathroom was left with a suffocating, intense smell of chemical adhesive that lasted until the next day due to the complete lack of ventilation. * When I shared these serious concerns with the Guest Relations representative, she showed zero empathy. She did not apologize or offer any gesture of hospitality. Instead, she defensively asked, "Why didn't you just ask to change rooms?", shifting the blame onto me as a guest for their quality control failures. * To make matters worse, when I mentioned that due to these issues my rating would be an 8/10, she shockingly replied, "An 8 is like a zero for us!" I responded, "And what am I to you then?" She was clearly far more obsessed with the booking score than with actual guest satisfaction. This numbers-driven, dismissive attitude is completely unacceptable for a luxury brand like Rixos.

The staff were very friendly and helpful. A special mention to Ahmed in housekeeping. He had a lovely friendly nature and couldn’t do enough.

Unfortunately, due to illness, we we unable to make full use of the facilities.

People- Abdullah and Fasem were really supportive

Bungalow - bed not comfortable, shelves, cabinets seems like not complete yet.. unfortunately not Rixos quality..

Its location

Cleaning