We arrived late due to flight delays, and Lucretia was very dilligent in working out a way for us to get our keys. Communication was great along the way, from answering questions about the property, providing information and links for things to do during our stay, checking in regularly without imposing, all throughout the checkout process. The property itself is absolutely beautiful, actually better than the photos. It was clean, we had everything we needed, and the pool was perfect. The pool cleaner comes by once a week, so we only saw him once during our stay. The location of the house is fantastic, with restaurants only minutes away and a cafe and health foods store right around the corner. Overall we had a wonderful experience and would absolutely return here!