Best Western Plus Toronto North York Hotel & Suites

The bed was way too soft

Reception was friendly

The room very small, the bath very small not for adults, who needs bath , a walking shower is much more preferred. The area of the free coffee in the lobby was very messy and the coffee undrinkabel..

The staff

We all good

I booked and pre-paid my stay with booking.com. However, the hotel front desk staff said they couldn't find our reservation despite the booking confirmation email I showed them. After a lengthy delay, they were able to find my reservation in booking.com's system, but still not in Best Western's system. The front desk staff proceeded to create a paid "dummy" reservation in BW's system so they could check us in, only to be told by their manager (on the phone) to scrap the dummy reservation. At one point, it appeared that they were going to tell me that they didn't have a room for us. They were able to finally check us in after taking the info from my credit card and driver's license. The whole "rollercoast" process lasted over 30 minutes.