London Travel Inn

The room was clean, comfortable and great value for the price. Nothing fancy, but honestly, for what we paid, we were very happy with it. Unfortunately, our experience with the staff spoiled an otherwise great stay.

I mentioned when booking that we were travelling with a dog, and no restrictions were mentioned. At check-in, I paid the pet fee and got our room without any questions. A few minutes later, our dog barked at housekeeping staff in the hallway, and suddenly we were told that dogs over 50 lbs (our dog is 120 lbs) weren't allowed and that our dog wasn't supposed to bark. We were offered a refund and asked to leave, but eventually they let us stay on the condition that she wouldn't bark again. If you advertise your hotel as pet-friendly, you can't expect the impossible from animals. Dogs bark sometimes, especially in unfamiliar surroundings, and expecting complete silence is simply unrealistic. The whole situation was incredibly stressful. At checkout, the receptionist seemed a little surprised when she mentioned that nobody had complained about our dog. Were they expecting complaints just because we had a dog? If that's the attitude towards guests with pets, it's hard to understand what makes this hotel pet-friendly. It's a shame because the room itself was excellent. Clear rules and a little more understanding would have made all the difference.

It was convenient and clean

That I had to keep getting my keys for the door reactivated

Nice clean property, friendly helpful staff, good location.

Check in was a long process.

Location great. Quiet. Clean room. Polite staff. The heat/ac unit in room worked well and was very quiet.

No coffee maker in room. No breakfast. Ice machine not working.