Omni Berkshire Place

Location for Midtown beds are great

No coffee making facilities in room

excellent location, excellent room, excellent staff.

food wasn’t great, restaurant and lobby not as great as the hotel deserves.

Comfortable bed, beautiful room, nice amenities. What made this experience even better was the staff. They were always cheerful, helpful and went above and beyond to help us. Great location! They even have the famous Lenny the doorman working there. This is a high-level hotel without the high-level price.

Loved everything!

The hotel itself is beautiful. Rooms are very clean, comfortable, large bathrooms. For a midtown hotel, the accommodations are nice.

We arrived to check in at 6:15PM. Our room was not ready, as the hotel staff mentioned they still had to clean it. I’m unsure how this happens when check out is at 10am ish, and check in time is 3PM. We were asked to wait “10-20 minutes.” 45 minutes later, the room was still unavailable. We had dinner reservations and needed to change, so they allowed our party into ANOTHER room (not ours) to get dressed, but advised us “not to dirty it up because it’s already clean for someone else.” When we came back downstairs to get the keys to our room, it was STILL not clean, and it was now 8PM. I truly couldn’t believe it. The staff did apologize for the inconvenience, and when I went to check out they had comped our stay entirely. They did right by us in the end, but I still can’t wrap my head around how this happened.