New York Hilton Midtown

Everything

Nothing

location

all were good

This is a well used property and the staff managed to keep it clean and were very efficient in the restaurant and cafes.

The elevators were a disaster, some didn’t work and we had to use the house keeping elevator or the stairs! Signage asked for our patience while they were updating the system but according to past visitors it was the same last year. Not acceptable for a hotel that has such a large patronage. The hotel was full of people attending the US Open, people shouldn’t have to wait for five minutes or more and then take the stairs. At times the stairwell was full of people and it felt like an evacuation.

Nice location

It was very cold. Rooms with the ac off still cold.