The Ritz-Carlton, Chicago

Service, sheets. Privacy, concierge level snacks, shower.

Nothing

Location perfect. Very comfortable beds. Clean. Breakfast excellent made even better by the service of Albert who was so helpful and informative.

Every thing was excellent but if I was to find a fault it would be that the bar closed at 11:00 every nite. You could get room service but I like to have a drink I. The bar before bed.

Location is great. Amenities plentiful from spa, fitness, rooftop bar.

Feeling more corporate than luxurious. The club lounge floor not on par with Nola or St Louis and food presentations/offerings not nearly as impressive - was disappointing.

It was below my expectations. Not the Ritz I used to know.

First, when I arrived one hour after the arrival time informed to the Hotel, due to bad weather conditions, the Ritz had canceled my reservation … imagine I was arriving after a 12 hours trip with my daughter late night. They managed to resolved the issue as they were fully booked and put me in a room just in from of the elevator. And I only made one request at the time of booking: “far away from elevators”. I felt like they were doing a favor ! Not receiving the treatment for the amount paid. Anyway, I have to say that the rest of the personal made our stay easy going: the servers and at the restaurant, the room service for the day of our race (the Chicago half marathon), at 4:50am and the cleaning ladies of the room, the nicest! For a 5 star hotel and the brand “Ritz Carlton” Certainly I expected something above average. On their behalf, I requested an extension for our check-time and the lady at the front desk was kind to agree a couple of hours more so we can leave back home and a long flight without rush.