Holiday Inn Express- West Sacramento by IHG

great

nothing

Location, comfort, breakfast

Unfortunately our Tv was not working. Maintenance came in morning as we were checking out

The room and breakfast was excellent.

When I checked in I used booking .Com for the reservation. The woman behind the desk stated they did not receive my payment because I used booking.com so she tried to recharge my card the full amount 264.00 which I had already paid in full. Then, I got a lecture from her and my friend about how I should never use booking.com because the funding is never sent on time. I explained that I use different hotel systems and its convenient for me and offered to call booking.com to get the money. Then , she stated she will just deal with it later and checked me in. I was irritated to do this in front of everyone and like im not even a paid guest 😒 which I was. After this, I will not use booking.com anymore and neither use holiday inn. Very unprofessional. Just letting u know, they dont like booking.com

Our room was clean and I loved the shades because it makes the room very dark .

The bed was very noisy and uncomfortable It gave me a back ache.