Athens Hotel & Suites

Location

It was clean didn’t really have any issues with my stay.

The staff was great! I had an issue with my reservation initially but the front desk and social media team were able to accommodate the error I had made quickly and efficiently. They walked me to my room and showed me where all the items I needed were at. I was 100% impressed with the team.

Although I really didn't need it, I was never given the WIFI information. Having that along with my reservation information at check in would have been nice.

The clean room , bed and linens . The owner was friendly and helpful during the stay, but not before that (see below what I didn't like)

If you arrive and the owner is not there, the staff doesn’t know the computer system and can’t check you in. Back in December 2025, I booked a 12-day stay for Jun 2026. Due to a technical glitch (browser refresh), the reservation dates changed, and I did not notice before confirming my stay (my bad). After receiving the confirmation email, I realised it and immediately requested a cancellation through the booking platform and contacted the manager (it is a family-owned and managed hotel). The manager, a family member, hid behind their own policy of not allowing cancellations and refused to cooperate, costing me over $2,000. This was still 7 months before the intended stay and barely a couple of hours after booking. In no way a last-minute change. I have never seen such greedy and heartless behaviour from someone who runs a hospitality business. Clearly forgotten the meaning of "hospitality". I hope this review deters a few of you from booking here, just to illustrate the silliness of this penny-wise, pound-foolish behaviour.