Residence Inn Los Angeles Burbank/Downtown

Everything

Non EV cars were parked in EV stations preventing me from charging in the night time

Staff was accommodating and welcoming.

The only issue that we had was the toilet in our room had a very soft flush (it did not even flush toilet paper and barely flushed urine)to the point that we had to call maintenance to fix it during our stay. It’s something that we would’ve expected Housekeeping to report to management on things like that after they clean the rooms daily to ensure that the guest experience is as good as it could be. In addition, the shower head seemed like it needed to be replaced as it sprayed water all over the place. We left a note for Housekeeping because on both points, it should be their responsibility to report back to you maintenance/management to maintain proper upkeep of the facility. Other than that, we had a wonderful stay.

Breakfast was great

N/a

They double charged us and it took over 2 weeks to finally talk to someone to get the charges wiped off my credit card.