Courtyard by Marriott Cleveland Willoughby

Closeness to restaurants for our convenience

Nothing that I could think of at the moment

Friendly staff. Comfortable room.

The shower/tub backed up with water. The cafe wasn’t open at night.

Very clean. Comfortable bed. The room was beautiful.

You need a free breakfast buffet. People want to grab food, eat and be on their way. The price of the hotel is expensive and breakfast should be included.

Location

Front desk help was only average especially one gentleman who was condescending and frankly at times down right rude. Could smell cigarette smoke several places. Arrived late and rec'd a room that smelled awful because of the previous occupants cigarette smoke. Had to change rooms first night as a result. Asked for an over easy egg for breakfast and rec'd a solid yoke with the white part of the egg burned. It rained hard two of the days and front desk said they didn't have any complimentary umbrellas to lend us to get to our car.