The Saint Hotel, New Orleans, French Quarter, Autograph Collection

Location was great, elevator ran super fast and reliable. Decor was cool and unique.

My initial booking mentioned incidental charge of 200-300 dollars. Upon checking in, I learned the hotel wanted 500 to place a hold the duration of my stay. I have never been a hotel wanting that much at one time. It caused for a rocky start. The staff was patient while I tried to figure out a fraud alert on my end. I understand many visitors party and the reason they would have high incidentals, but as a quiet traveller it was a high hold to have on my card for the trip. The hotel is on the more expensive side for the area, at almost 300 a night and looks beautiful in pictures. However in person leaves a lot to be desired, with sloppy caulking, stained carpets, and overall a feel it has seen better days. I stayed somewhere in the quarter for 80/ night that was comparable in many ways. This was disappointing. However housekeeping came daily and they were attentive about cleaning. I didn't feel the room was worth the price I was paying, however there were no issues. I would stay somewhere less expensive had I known it was quite generic in the end. Staff was not rude, but not very warm. The men opening the doors stood out the most in their friendliness. I got room service my last night during a rain storm, and the burger was not very good. All this to say, I have no complaints, I just feel the place is over priced. My room was the back side of the elevators, so you hear them non stop like being next to a train. I didn't mind because I like white noise, but I could see this bothering some.

Cleanliness

N/a

Different scenery and close to slot of attractions around the French quarter.

No complaints.

Guest services was good.

Facilities were not as depicted in online photos.