Super 8 by Wyndham Kennewick

Breakfast was good, the room was clean, quiet and it was easy to get to. My room was upgraded for the same price. The pool, even though we didn't use it, was being used by others. Staff were informative. Felt like we got a good deal for our money.

The tv remote didn't work but the front desk had the maintenance person come change the batteries. This was just a minor thing.

Our check in clerk was friendly, the price was good

The room was small/cramped, carpet needed cleaning.

The staff were very helpful and professional. They answered all our questions and researched some Wyndham information for us.

Pretty central to the Tri-Cities area. Lots of parking.

The breakfast was not up to standard of other Super 8 we have stayed in. Had to constantly ask for coffee urns to be filled. There are 5 and all empty on more than 2 days. The fridges with yoghurt, were empty we had to request them as well. I feel that this needs to be looked at. Clean up of tables and availability of trash cans not at door. There is no recycling done at hotel as well as other areas. This should be addressed. Even if you are the first, set the example. The pillows in the room were awful they need to be replaced. They are old and flat. Very uncomfortable. We had to ask for our room to be serviced after spending 4 nights. I think this should be done automatically after 2. There are no signs to hang on the doors to request this. I was told I had to go to reception to request this service. The toilet was broken and we had to open the back for a day and a half to flush it. I had requested maintenance but had to remind the staff the next morning who didn’t know about previous request. It was repaired that day. So they did prioritize it. Thank you. I don’t know that my spouse or I will be staying at this group going forward to nervous about basic quality of service. We hope things will improve at this facility.