Best Western Premier Herald Square

Cleanliness and position

Noise, price for a basic, no frill hotel

The hotel is located close to the Empire State Building, making it an excellent location for tourists. Within a 5-minute walk, there are several subway stations, as well as numerous attractions that can easily be reached on foot, including the New York Public Library, Grand Central Terminal, Bryant Park, and the Empire State Building. The breakfast served in the hotel café was very good. Daily housekeeping was of a high standard. Although the room was not particularly large, it was clean and comfortable. The view from the window overlooking the main street was beautiful. The reception staff were very friendly and helpful. We would gladly choose this hotel again during our next visit to New York.

Additional fee for luggage storage - in my opinion, luggage storage should be provided free of charge on both the day of arrival and the day of departure. Due to the hotel’s central location in Manhattan, street noise can be heard particularly at night and in the early morning, even on the 13th floor, including garbage trucks, emergency vehicles with sirens, and other street activity. This may be a minor inconvenience for some guests, but it did not bother us, as after a full day of sightseeing, you can sleep well almost anywhere.

It was walking distance from train station to times square empire state and other attractions. The staff were so friendly and accommodating even guide us how to get to our New Jersey Hotel

there was no free breakfast

The property was very clean however the rooms are super small without microwaves

I didn’t like how expensive the room was and how they would not price match what was online. The front desk clerk tried to charge me $358 plus $100 damage deposit with an 11p check in. I also informed him that my children and I were stranded and we would be checking out before 0800. Needless to say I booked online with a rate at $248 plus tax and fees totaling $306. The third party that I booked with advertised includes breakfast however it’s not u have to be an elite member