Newly Renovated Embassy Suites By Hilton New York Manhattan Times Square

Bardzo smaczne śniadania, czysty pokój i czysty hotel, dobra lokalizacja,

Otrzymaliśmy nie taki rodzaj pokoju za jaki zapłaciliśmy - specjalnie dopłaciliśmy za lepszy widok , w recepcji stwierdzili że to błąd bookingu, mały pokoik, przy rozłożonej sofie dla dzieci kompletnie nie ma miejsca w pokoju, brak miejsca na rozłożenie ubrań - bardzo mała szafka,

The rooms were a decent size.

(1) Although cute and trendy. the shower half shower door with shower curtain did not keep the water in the shower. The shower curtain is too porous or short. I had to request three floor mats. (2) No ventilation in the bathroom .

LOCATION IS ACCESSIBLE TO ALL SUBWAYS, FOOD IS GREAT, ROOM IS SPACIOUS AND CLEAN

The hotel is well located, the rooms were comfortable and clean, and the stay itself was generally pleasant.

The stay itself was generally fine, but the experience was significantly affected by a major billing error after checkout. Our two rooms had already been prepaid through Booking.com, but the hotel nevertheless charged our personal credit cards. The hotel eventually acknowledged the error and refunded the incorrect charges. However, because the charges and refunds were processed at different exchange rates, I was left with a significant out-of-pocket financial loss. I contacted the hotel several times and spent approximately 2½ hours on the phone trying to resolve the issue. I also contacted hotel management regarding the remaining loss, but I have not received a response. I hope the hotel will still resolve this final part of the issue.