Doubletree By Hilton Pomona

Friendly staff

Didn’t have enough shower towels replaced every day

I liked the location, personnel, and cleanliness

There was nothing I didn’t like

N/A

I was disappointed with the customer service I received during my check-in. After driving for almost seven hours, I was extremely tired when I arrived. When the receptionist asked me to tap my credit card on the payment terminal, the machine did not recognize my card. She asked me to try again, but I did not hear her instructions clearly. Instead of swiping my card, I tapped it again. Rather that offering assistance or explaining what I needed to do, she made a comment that I found offensive. Throughout the entire check-in process, from the moment I approached the front desk until she handed me my room key, she appeared irritated to me and did not smile or make any effort to provide a welcoming experience. I chose not to argue because I was exhausted after my long drive, but I believe guests should be treated with patience, courtesy, and professionalism, especially when they may be tired from traveling

Conveniently located to event we were attending.

Small pool area, bar not open.