Bespoke Inn Flagstaff

So very pretty and comfortable. Close for walking.

Nothing

The cleanliness, location, how it was decorated and the vibe

Nothing to complain about

Great location. Close to shops & restaurants Large room, great coffee. Clean and comfortable

Nothing

This is a lovely boutique hotel that has a homey feel. Very clean, comfortable with in-room amenities and nice community spaces. There are no staff available after 6pm, or before 10am.

Tried to buy a bottle of wine from the lobby at 5:30pm, but no staff were present despite posted hours until 6pm. There are posted prices for various items, similar to mini-bar options in larger hotels. I texted for guidance, got no response, and—based on past stays—took a bottle and offered to have my card charged. At 5am, I received a text to return at 10am to provide payment, but we were leaving earlier. I offered to share my card over the phone, but communication became tense, with a staff member implying I had "taken the wine without paying" and that this wasn't a "supermarket". He was abrupt and rude on the phone, which made the situation unnecessarily stressful. He refused to take payment over the phone before 10am. To resolve it, I texted my card details before business hours. I was then charged $55 for a bottle priced at $27 (retail ~$12–$18), and had to follow up again to correct the overcharge—met with more rudeness. A frustrating end to an otherwise great stay and trip.