21c Museum Hotel Durham

Great location in the center of the city. Cool art in the lobby.

Valet parking is $35. I thought I would park in the street but a number of homeless people were begging within yards of the hotel.

The room is very clean and has everything you need from a hotel room. Toiletries are top notch.

The main reason for the lower rating is that they had a maintenance team doing lock checks at 10pm. This meant that I was woken up by a knock on my door at 10pm, and heard a man outside my door saying "I just want you to know that I'm not trying to get in" followed by someone pressing a keycard against my door repeatedly and hearing the lock shift. When I called the front desk to make sure that this was actually a maintenance person, they called him immediately which I appreciate, but I heard him continue to knock on doors, including mine for a second time after the call. Could be a one off but just super weird and unsettling experience as a woman alone in a hotel room. I put a chair against the door and bolted every night after that.

Very unique.

The gentleman working in reception was not very friendly when we noticed we were booked for 2 rooms. It was later resolved, but his cocky demeanor left us very disappointed.

Location is great. Interesting design/ exhibition inside.

The reception staff were not particularly friendly or welcoming. The hotel does not provide travel adapters, so as a guest travelling from Europe, I was unable to use any of my electronic devices during my stay. On one occasion, the door to my room was left open after housekeeping. Fortunately, nothing was missing, and I assume the door simply did not close properly. Nevertheless, this was unsettling and left me with an unpleasant feeling regarding the room’s security.