Homewood Suites by Hilton Richmond-Downtown

The suite was very comfortable and clean

Having one waffle machine that didn’t work properly the wall mix kept sticking to the cradle, there was always a line

Nice lobby, elevator system and parking was cool, everything in room seemed orderly and clean, and the room was very big which is wonderful when your whole family has to share the space.

Asked twice for washcloths and never got any. The second time they said the staff had brought us washcloths already. I don’t know why we’d call and ask again if our request had been successful. We thought the washcloths may still arrive, but no, no washcloths for our showers. The shower had either scalding hot water or freezing cold water, really no in between. The best we could adjust it to was very hot so we pretty much had a sauna in the bathroom and could not be under the water for more than a few seconds at a time. I’ve never experienced this scenario, water that would be hot and you move the handle a millimeter and it turns to ice cold water. The smell in the hallways and rooms was strange. Especially the hallway but luckily there are not too many rooms per floor so the walk from the elevator to the room was quick.

Comfortable and good location

Nothing, it was fine

Clean and staff was polite

The building was very strange being “2 hotels” in the same building owned by the same company.