Residence Inn by Marriott Boston Watertown

Spacious room

The breakfast and the location is good

The room I was a stage has a little bit issue with the ACC system and makes some noise

Location, staffs , breakfast

Not sure

Breakfast was good.

We asked for extra towels the night we arrived as there was only one towel for 3 people. The receptionist took a note and said the towels will be delivered to our room right away. Nothing was delivered that night. In the morning, when we came down for breakfast, I stopped by the reception again, asking why the towels were not delivered. This time the lady said she wasn't aware of our request. When I asked her to look up last night's notes, she said they don't have those notes, they are starting a new request list in the morning. I said okay then please send our room 3 extra towel sets while we had our breakfast. When we went up to our room, towels were still not there. I called the reception and said is it really that hard to get some towels. She said, it is on its way (probably coming from Boston downtown). Anyway, finally someone brought some towels. He didn't say a word, seemed so upset that he had to bring a towel. We closed the door and looked at what he brought, only one set of towel. Still missing the remaining two. I called the reception again and told the lady, is this a joke. After couple of minutes the same guy with a very mad face brought the remaining two sets. The lady said they had to call the manager to solve this towel issue. So, why I am sharing this in such a detailed way? Because, I paid $491 for 2 nights! If you are asking for $491 for 2 nights and do not even have the service quality to provide such a BASIC need for your customer, I call this a big failure. You may be thinking whether anyone from the management or even the reception reached out before we checked out to at the very least say "sorry". Noone cares. Business as usual. My advice: Look for other options, at least find one who can get you some towels...