The Pyramid Cancun by Oasis -Premium Gourmet All Inclusive

Food and staff were excellent. Pool and restaurant options.

Bed and Pillows were hard. not comfortable. free beer selection is the reason I wont go back. Dos equis is the bottom of the barrel. all free liquors also low end , and shows were not what we expected . Also the free chairs and lounge chairs for the beach did not exist. Very disappointed in that.

Everything was amazing room food stuff excellent

Nothing

- The pools were amazing. Very big and many different areas to go - The restaurants and food were great. Lots of variety and great quality. However you had to book a few days in advance for most of them through the app and they always seemed to be ‘full’, despite the hotel be fairly quiet - Great location right on the beach with good views

- We didn’t find the staff on the main reception that helpful. We booked and paid for 3 rooms with extra large double beds, but instead got 1 big bed and the other 2 rooms with 2 small double beds that weren’t really big enough for 2 people. We tried to change them multiple times but no one seemed to care or want to help. One guy actually said it wasn’t his responsibility! In my travel experience, when you book and pay for a room, that is what you get. The restaurant, bar and cleaning staff were all great though.

Structure is very nice

Some policies, example, the pool clubs.