Bourbon Thermas Eco Resort Cataratas do Iguacu

It is a great hotel with attentive staff and quality restaurants. The kids enjoyed the turma da Monica playground and the whole family had a great time bowling and cheering for different teams during the FIFA world cup at the lounge area.

The Cataratas pools are indoors and fun while the Bourbon heated pools in winter are not warm enough to go for a swim

We came in a group with two rooms and three children. The hotel has good territory and comfortable rooms overall. Breakfast included in the price was excellent.

The main reason is the fact that during the 5 day stay they had renovation starting drilling at 6am right above our heads and when we asked to start later they told us they cannot do anything. We found a HUGE cockroaches in the room and realised that ventilation doesn’t have any nets and bathrooms had large air duct without any protection from rats or infects. When we called attention the ladies who came to clean had no idea what to do with them. They simply offered us another room and we had to move there without any help. The hotel offers full, half board and breakfast only. We chose breakfast only and for dinner had only one option - restaurant with buffet, paying 160 reais for children and adults - no differentiation. No option to have à la carte. The second restaurant that they had in theory was closed. There was no programme for kids during the stay. So our 9,10 and 11 yo where quite bored.

Staff were very helpful and pleasant in all areas: restaurants, bowling, concierge, reception

The climatisef swimming pool is too cold to go for a swim

Staff in the restaurant was friendly and welcoming. Excellent service.

Not easy to know how to access other places within the area of the resort. Also, they could sell sightseeing packages.