Hilton Cairo Grand Nile

Location

In general furniture and other facilities like res room seems edgy, compare to the name of the hotel Hilton

So great

Nothing

Location, helpful and friendly staff, amazing facility.

Our room was good size, comfortable, with really soundproof door to balcony, but with a bit old furniture

The hotel has an attractive lobby, plenty of staff and a lovely view over the Nile. The location was also useful for exploring Cairo.

Unfortunately, the hotel fell well below what we expected from Hilton. We didn’t receive the balcony rooms we had booked and were told that all balcony rooms were smoking rooms, meaning we had to choose between having a balcony and staying in a non-smoking room. Our air-conditioning initially didn’t work, and the toilet in our children’s room was broken and leaking, requiring a plumber. Despite advertising numerous restaurants, the food was consistently poor. We paid almost 8,000 EGP for an extremely disappointing buffet dinner—the most expensive and one of the worst meals of our trip. At checkout, we were incorrectly charged 1,000 EGP for a breakfast we hadn’t eaten. Despite explaining that we had all been visiting the Mosque of Muhammad Ali, staff spent 20 minutes discussing it while we waited to leave for the airport. We were also surprised by nearly £180 in additional taxes, smoking was prevalent throughout the hotel, and there were insufficient sunbeds, leaving us lying on the ceramic floor beside the pool. The hotel felt overpriced and poor value, and we expected considerably better from Hilton.