The Saracens Head

The distance from Stafford showground. All the staff were lovely and caring. The setting. The comfortable room. Good atmosphere in the public area. Breakfast was beautiful. My husband had full breakfast I had pancakes & fresh fruit. Auugh absolutely gorgeous.

We were disappointed with the extraction fan / air con fan right by our room/ window. We asked if we could be moved to another room. Which understandably couldn't because the rooms were full. But was told the fan would be off by 9pm. Which, yes after the meals were finished being served. But did go on again 7am.

Fabulous place for an overnight stop. Exceptionally clean room and super food

Our room was small with little space for luggage but it was perfect for one or two nights.

Breakfast was incredible!!!! And the pub Downstairs was gorgeous. Would highly recommend.

Nothing.

The location worked well for us and breakfast was delicious every day.

The room was too hot and the window didn't open enough to let cool air in so we couldn't fall asleep for ages. The shower temperature control didn't work so my kids (2 and 6 months) hated the shower. I was also expecting a bath for them based on the description of the room given at booking. The bathroom was also tiny and you couldn't even open the door fully. Trying to wash 2 kids in a tiny shower that was too hot was terrible. There wasn't enough space to put clothes away so we were digging around in a suitcase all week. But to top it all off we had booked 2 rooms and were mostly staying in 1 due to a change of plans with my mum not joining us but keeping the booking of 2 rooms just in case and to have a bit more room (and potentially my husband would have slept in the other room if it had been cooler in temperature the first night). So we left the room key to the spare room in the room while we were out. The next morning we couldn't find it and thought we had lost it so spent ages looking for it including looking at lost property where we'd been the previous day etc. I told the staff because I needed their help to open the room so I could use the other shower because the temp control didn't work and the shower in our room was too hot, and they didn't mention anything really about the key. Then on the last day I saw a cleaner who I asked to open the room so I could get my shower stuff out of it and she apologised that she had taken the key from our room because she was confused why it was in there and then never put it back?!?! This causes us significant stress and time wasting and I am inclined to ask for a refund on the second room because of it. She was apologetic but it was incredibly unhelpful for her to do that and then not check that, yes we had booked both rooms and so she should have put the key back where it was in the other room.