cool, calm and tranquil, very helpful staff

The staff were extremely helpful to organize pickup from the airport and also arranged a trip to the desert. The dinner they prepared was the best meal in Marrakech.

It was beautiful and Adnan and Hicham were extra polite and attentive to details!

The location is very good to visit the nicer parts of the medina and is in a very safe street / alley full of renovated Riads for tourists and with private security. The bedroom and bathroom are recently renovated with updated modern hotel standard facilities - that is good. (A chair and dressing table mirror would be useful additions)

The service at check-in and out, at breakfast and the spa is very impersonal, a little brusque, and you feel like are just a number (which was not our experience in other Riads in the city) When you check in, instead of seating you in the lounge with mint tea to complete your forms, you are asked to stand with your luggage at the desk - this does not make you feel welcome or appreciated. The breakfast is very basic and served only at one set time - and we left most of it: the coffee, breads and orange juice are either not tasty or not fresh made. The crockery is plain white hotel style which is not what you expect in a Moroccan Riad. There are no eggs and no fruit included (we had these included in 2 other Riads we stayed at that were a lot cheaper in the same week) - the guy brought us 2 bananas because I think he heard us comment