L’ emplacement exceptionnel. La piscine privée avec vue sur le désert

Des détails …

Absolutely fabulous stay in one of the most modern and beautifully designed accommodations during our trip. The entrance including reception and shop already shows a lot of thought has been put into the design. This also extends to the bar and restaurant area; the colors ('touch of pink') and accessories (e.g., Le Creuset cook/tableware) all match splendidly. Our family room was very spacious, clean and, again, well decorated and tasteful design. Little things as the amenities, extra's in the mini-fridge, even the soap, are also what made our stay enjoyable. Staff genuinely nice and caring. And yes, the food was excellent too, whether it was breakfast, lunch or dinner. All in all, wonderful experience at Desert Grace!

Nothing really... Though, the place is relatively far from the main attractions in the area such as Sossusvlei - but still definitely worth it!

Everything was amazing - the staff, the food, the service. The staff really did make you feel like you were on a really private holiday destination. They always went above and beyond. Meals were always incredible

Nothing to fault

The location was beautiful and the rooms were luxurious (air conditioner, marble bathroom, comfortable bed, private pool, etc). The view to the pink sand dunes was mesmerizing...

The service was absolutely terrible. It's shocking that such an expensive hotel has such poor service. The staff seemed completely untrained. One night, I asked one of the waiters which drink she would recommend to go with the food we were having, and she simply answered "maybe wine?". Yes, maybe wine. But which one? Which wines do you have and which ones go well with the food you are serving? I didn't ask these questions because I knew I would be waisting my time. After dinner, we went to the bar to have a few drinks. The lady at the bar disappeared after serving us one drink and we weren't able to order more (this happened in more than one occasion). We felt like we were an inconvenience and that they had better things to do. It was quite upsetting to be honest. When you save an entire year to go on a special vacation and then you are treated as a nuisance. One of the guided tours that we did to Sossuvlei was also an absolute nightmare! It was supposed to be a 10 hour guided tour but the guide was not a guide, he was really just a driver. Completely untrained as well. He barely spoke English and barely spoke at all. We didn't learn one thing about the trees, plants, animals, nothing. He drove us to Deadvlei, gave us zero instructions on where we should go, what time we should meet and where. He just told us to walk straight into the desert. We did that but then it started getting very hot so we walked back to where we were dropped off. The guide was nowhere to be be seen. He left us in the scorching sun for three hours without water and food. If we had a medical condition this could have been very dangerous... I was so angry when he finally reappeared that I wasn't even able to speak. Honestly I don't blame the guide or the hotel staff. It is the 100% the responsibility of the management of this hotel. Even though the hotel itself was nice, we will most likely never go back because of the terrible service.