Staff was extremely helpful especially when my wife left her phone in our room at checkout. We called from airport and they had the phone in security already. Was able to get it back before our flight left! Staff was amazing the whole stay and extremely friendly and knowledgeable on the area.

The property was very well-kept. We loved having the restaurants in the hotel and the pool was nice.

The beds are very small and uncomfortable. The parking is quite expensive especially when you factor in tipping every time you want to leave.

The staff was extremely pleasant, respectful, courteous and professional.

Nothing, Everything was beyond my expectations.

The staff were super friendly throughout our stay and accommodating. We stayed with our daughter (1.5 years old) and the fridge in the room was not going to keep her milk cold enough. We called the front desk and asked for a kettle and fridge. Within 10 mins they had staff delivering these to our room and helped set up. The room was clean and big enough to have a crib. The location was great walkable to a lot of restaurants and the new children's museum. It was also nice to know the hotel had direct access to the stadium (if we went to see a game).

Getting into the drop off area for velvet was very hectic. The driveway isn't really big. We felt like we had to get in and out quickly and trying to get our daughter into her carseat was hard. The rush didn't help. Upon leaving they kept asking us to move up a little when a car left but we weren't ready (she was not in her seat properly).

Great location, good rooms and well equipped fitness center

Customer service was very poor.

Location is great and staff very professional and accommodating.

Thought Lobby area would have been larger with more seating for guests.

Location right next to PETCO baseball park

No complaints

We liked the location, the room, the gym, the bar. Also liked the pool area.

Nothing.

The hotel location is close to the gaslamp quarter and away from the noisy party area!! Easy to park and it’s easier to use Valet. The staffs are friendly and very helpful with all our inquires.

not at all but except needed to frankly remind the housekeeping staff to replace the complimentary bottle of water everyday.

service and location

we liked everything except the pullout couch mattress was a little uncomfortable & the hotel doesn’t serve pizza

beautiful! friendly staff!

not sure I can answer that!!! everything was great!!

Location, swimming pool, staff

View we paid extra for mostly looked out on road and buildings

The location is excellent. Great room and wonderful view of Petco. The bar area is nice as well. They gave us two coupons for either a drink in the bar or a cup of coffee. Two free bottles of water were provided in the room as well. Staff was wonderful too.

The hotel does not have a shop for sundries or snacks. Also I couldn't find any vending machines. The eating options are not great. Breakfast was very pricey and disappointing. The bar menu sucked, basically. I walked up a blocked just to buy snacks from a street vendor!

The room was clean and the bed was comfortable. The location was wonderful, close to the Gaslamp area and convention center. Front desk staff were mostly helpful.

The closet door slammed shut, while the drawers in the dresser wouldn't stay open. One of the drawers contained the coffee maker, weirdly. Who makes coffee in a dresser? Unfortunately there wasn't room for it anywhere else. I have also had trouble getting my receipt emailed to me. Evidently they used the wrong email address, and I am still waiting for a response to the message I sent through Booking.

Awesome location can walk to gaslight, Petco Park, waterfront. Very clean and good facilities.

There during opening Baseball week so had to use Valet which was over priced comparative with other hotels. Hot water was only Luke warm and seemed to be an issue for whole hotel.

proximity to entertainment

nothing

lobby, staff

the double beds are too small, breakfast is not included

Nice room, very comfortable

Sunday nite rate was extremely high. $291 No free coffee

Large comfortable King room with balcony and I loved it! Corer room with large windows and glass doors to balcony, elegant and beautiful. Bed and pillows were super comfy.

The pool and hot tub area was closed. Restaurant on site was limited but there are so many restayrants within blocks, I suppose it didn't matter.

The place was clean….and that’s about it.

Rooms were outdated and oddly arranged. Huge open areas and then the bed and chair squished into a corner. The bathroom has slatted blinds that looked into the main room. It was really odd. And no chairs on the balcony. Or even anything you could take out and use as a chair.