Ac was not working and staff very RUDE

The staff

My wife getting bitten by bed bugs. Leaving the hotel halfway through our trip. The room running alive with bed bugs. The bed was terrible the 2 pillows were not even bed pillows, more like Scatter cushions

Location and access.

The location

Value for money and amazing view from the room.

Excellent location. From the airport one can use a bus shuttle or local bus transport which is cheaper.

The room would afford stronger bulb lights. Otherwise, it was a comfortable room with a sun terrance.

I came to Lourdes 2x a year , and we stayed in Villa Mariale with a large group like it is because of a great location, complete kitchen amenities ,dish free , and electric kettle. Comfortable, clean,soundproof, excellent housekeeping, and friendly staff. Accessible to supermarkets ,shops, restaurants , Pharmacy ,taxi, and near buses stop. On time bus service from and going to Lourdes airport. The reception will help you to get the bus time service or if you need taxi telephone number. Villa Mariale is centrally located not far from the Lourdes Grotto by short walk. Well done Florence, thank you, Villa Mariale, for your great service. I recommended it to anyone wishing to visit Lourdes.

None

First of all is the people that make this place unique. Florence, I think that’s how you say it: she is so lovely and accommodating. This place is like a two stars motel. Cheap and cheerful and very clean. It is rather essential so don’t expect too much.

TV not working

very good

The location was very nice,

We have a problem to use a shower or bath, because does not work hot water 💧,we don't fill very comfortable.,😀

Apart Room bathroom excetionally clean and spacious with basic needs. The bus stop is very close by. There is an offer of very reasonable fresh baguette and croissant for breakfast in the rooms.

Quite a distance to the sanctuary for me. No hot water for 24 nrs.

Location is ideal . Staff very friendly. Everything you need in the apartment.

The beds were very uncomfortable hard to settle in them.

Good & quiet location. 10 mins walk to the sanctuary.

Overall it was a good experience except for 1 member of staff who was very rude at all times

One staff members ability to understand our needs and what we were asking for or trying to get our request across to her and she was very abrupt and rude.

Staff very ignorant and rude

A good solution for short staying in Lourdes and for a solo traveller. The room was clean and of a good size for a single person. I could use the microwave and the kitchen easily. The area is quiet at night and the location is at about 10 min walk from the Sanctuary. In the evening and night there is no receptionist available but a phone number can be called for emergency. The person at the reception is very kind and friendly.

Overall it was a good staying. After reading the reviews I knew that towels and dish clothes were not available, so I had few with me in my luggage. To note that in the informations provided it says that kitchen tools can be rented at the reception. One small thing: I arrived late at night and I had no toilette paper in the room, but I could buy some in a small market close by that was still open.