The bed was very comfortable and the unit was very neat and clean. Staff were very friendly.

I didn't like the fact that we couldn't control the room temperature ourselves. It was either icy cold or so hot we had to open the window in the middle of the night because it felt as if we couldn't breathe. The shower head needs to be replaced. We couldn't shower. You try to take a normal shower in those cubicles. The booking experience on Booking.Com sucked. It needs to be more simplified. It's like a screen and senses overload when trying to make sense of the million options. The food was VERY average and INCREDIBLY expensive. Spur's ribs has a better taste and the pork belly had no crackling. There were 2 of the tiniest strips of pork belly and the egg fried rice didn't taste Asian at all. Very disappointing food. Your prices need to be seriously reviewed or a better offering arranged.

When booking in, the picture chosen was not the room given, I was moved 3 times on check in as I insisted I booked a room with a view of table mountain, was given a side room, with no lounger as per the original pic, overlooking a roof of a restaurant next door The porter called down each time to explain to them they have me in the wrong room 3rd time lucky, I was given the room I booked on the picture Seems the words (description of the room) does not match the picture Not sure how this is my responsibility When I raised this, told it has happened, is a problem The following day I went down to extend the stay by 1 night, waited hours for someone to confirm, when I called reception, the person had gone, new staff had no knowledge I was waiting for an extension The result was I had to book a suite, as the King Room I showed reception in the morning at breakfast, was no longer available Total lack of service, except for PRINCE, he is the only person working who seems to understand why the guest is upset and what is actually taking place, he then tried to assist me Escalated to HOD who told me is not their issue, I must contact booking.com and could I prove that the pic I booked is different, implying that I am making this up I have since emailed them the pic of my booking, to PROVE that I was not lying as they implied Escalated to someone in the absence of the GM who told me they have many rooms, over 144 I think Phillipe said, not his problem he indicated, as he cannot be held responsible for the picture of the room I wanted as he has so many, he told me he has many rooms with different carpet colours, many rooms with diff colour chairs and they are not all blue (the hotel furnished chairs in the room are blue) and he told me he does not understand what I am saying, when asked is it acceptable for a guest to book in, making a booking on a picture and not getting that room, but a substandard room, with no view, no chair lounger Waiting on the GM to call me

The room was excellent, BUT my aircon did not work. It was too hot inside. My card for the lift also did not work and I had to swop it for another card. Still did not work in one of the lifts.

The aircon did not work. Card for the lift did not work.

bfast was communicated as included and only in the morning told it wasnt

The view is fantastic Staff is very welcoming and helpful. Breakfast is very nutritional and delicious with great choices. And I could mark extra for an exceptional creativity - bravo Complimentary macaroni 😍

Just a bit cold in the winter time

range of services, location and friendliness of staff

water left in room was not regular room key didn’t give you access to gym even though it’s included - had to go back to reception each time

Room was sunny and spacious with a breathtaking view. Breakfast was excellent

The ventilation is smelly as we could smell the kitchen fumes the whole time. Please investigate

This property has the most spectacular view and comfortable room.

nothing first review when I can honestly say this hotel is just perfect

Location

Shower dirty nd broken.. aircon not working nd reception not manned properly

This is my second time there and the food was amazing. Staff members were great really loved their hospitality. The guys at the door always greeting and always willing to assist with the bags and opening of the doors. Love this place. Already planning for my third stay there.

There is nothing

I had a lovely view of the sea and Table Mountain. The staff were very friendly and extremely helpful. We have spent quite some time in the gallery ad it was much quieter there. The shuttle from and to the airport renders an excellent service. Ishmail was a very safe driver. (Although price a bit steep.)

The liquor prices are exorbitant …. Check on Marco Olivier’s work ito originality. He copies other artists and change small things thereby claiming original work.

macaroons in the room were delicious

nice room and nice view

The view from our room was amazing and the facilities were perfect for what we needed for our stay. Everyone we spoke with / had interactions with were so friendly and always happy to help with whatever was needed. The breakfast buffet was a very large selection of foods so there is plenty to pick between if you are there for a longer stay.

Although the view was incredible, the windows were very dirty. However there were a few time we did experience having the window cleaners at our windows which would have been nice to have a prewarning beforehand. The bath plug was the only other thing I could mention was that you'd fill the bath and it would drain away very quickly.

Restaurant room service food quality was not good.

There was so much to like: Reception: Always ready to help with beautiful smiles, from the front desk straight through to the cleaners and security staff. Rooms: We had two beautiful rooms with stunning views and wonderful beds. I highly recommend the corner rooms, as ours had a sea view over Table Mountain and also over Robben Island. Great coffee in the rooms. Cleanliness: Top notch! Rooms were cleaned in the mornings and turned down in the evenings, even with touches like chocolate on the bedside tables. Restaurant: Waves provided such delicious food, both at breakfast and dinner times. Also available 24 hours per day for room service. Large enough selection of great food every day. The chef, waiters and manager went the extra mile by making a cake especially for us, as we celebrated our friend's clean bill of health. She was congratulated personally, as well as with an artful plate and sparkles that they went out to buy for us. All that effort made us feel very special. Facilities: We enjoyed the spa treatments, swimming in the heated pool, juice bar etc. All done with kindness and care. Safety: We felt very safe all of the time. Thank you for a relaxing, quality celebration that we will always cherish.

The generator did not cover the plugs, so every time there was a power outage (which was often), I couldn't charge my phone. I missed a few important calls because of this. Our window could not stay open on its own. When we called reception regarding this, the guy "fixed" it by placing a pencil to hold it open. We had a good laugh about this move, didn't take it too seriously, and when the pencil blew away, we made our own plan. Little things, no biggies. We still had a great, relaxing stay.