Fantastic staff service. Great breakfast. Room was quiet and good size. Location was great between the basilica and main square. No question was too much.

Nothing

I cannot say enough good things about this hotel. It is a former colonial home with large, beautiful rooms, a bright breakfast area with lots of beautiful plants, and the nicest and most helpful staff we’ve ever encountered. Karla was especially wonderful, explaining the history of the hotel and telling us about Ecuadorian history. She also explained the traditional breakfast items to us, which was very interesting. Byron answered all of my emails promptly and Juan stayed up late to welcome us after our middle of the night arrival. The shower was strong and the hot water was plentiful, the hotel and the rooms were immaculate. All of the staff we met were very kind and friendly. If you travel to Quito, stay here — you will be happy you did! We loved everything!

We loved everything!

Everything. Good location, very clean, food good, staff were friendly and helpful.

Nothing.

A beautiful historic building close to all of the sites of the historic city center. Wonderful, helpful and caring staff. Good breakfast. Comfortable bed. Quiet due to thick walls and good doors. Small, locally owned boutique hotel.

I like it to be cold when I sleep, and could not get my room cooled down despite the cold outside temperature. There was a fan in the room, but it was loud and didn't help much.

Second time we stayed at this hotel and once again our room was way too hot despite being on a different floor. The bed was very small and certainly not king-size as we had booked. We also tried to cancel one night of our stay as our apartment back home was flooded, but received zero understanding or empathy from the staff regarding this issue. For full transparency, we did book the 3 nights as non-refundable, but I was hoping for a little bit of understanding.

The location of the hotel was great and we had a warm welcome. Strong WIFI signal and solid breakfast. We also booked two tours with the hotel and both driver / guide were excellent.

The room was way too hot and the bed was not very comfortable so it was hard to sleep. The manager chastised one of her staff publicly because he was having a 30-second conversation with us during breakfast and did not immediately greet another couple that entered the breakfast area. Everyone felt extremely uncomfortable with this incident and it was a horrible experience.

loved the colonial decor. Very friendly and helpful staff. location was perfect and breakfast delicious. Hotel was spotless!

Nothing!

Hotel basilica It is an amazing experience to stay there. It is a family run historic hotel with 13 rooms, a few blocks from the Basilica. The staff are incredibly helpful and you will see the attention they pay to cleaning the hotel. Every morning a wonderful breakfast is prepared with warm croissants, fresh fruit juice, coffee and eggs cooked to order. They can arrange private tours in comfortable cars. You can’t go wrong staying here.