La ubicación

El personal del restaurante un poco lento, las cervezas no tan frías

Le design de l’hôtel est très beau, et il bien placé, en bord de mer, avec un superbe beach deck en face de l’eau turquoise. La plage est nettoyée tous les jours face à l’hôtel. Le service à la plage est efficace.

Nous n’avons pas eu de chance avec la chambre (Mangle 5). Nous savions qu’elle n’avait pas de vue mer, mais elle donnait sur l’arrière de l’hôtel, où sont entassés les algues en putréfaction et les détritus. L’odeur était telle que nous ne pouvions pas utiliser le balcon, ni même ouvrir la fenêtre. Nous nous sommes plaint au personnel de l’hôtel, mais ils n’ont rien fait pour compenser ceci. Par ailleurs, la chambre se trouvait juste au dessus de la loge des employés, qui faisaient beaucoup de bruit dès 6h du matin. Impossible de dormir sans boules Quies. Après de longues négociations, l’hôtel a fini par nous concéder un massage de 30min chacun. Finalement, le service au petit déjeuner était lent et pas professionnel. L’attitude du personnel ne correspond pas à un hôtel 5 étoiles, il y a d’importantes lacunes au niveau du management.

Proche de la plage

Le petit déjeuner, l’isolation de la chambre

TERRIBLE EXPERIENCE!! STAY AWAY FROM NIGHTMARE PLACE!! THERE WERE 2 GIANT MOUSE IN THE HOTEL CORRIDORS AND 1 GIAND MOUSE IN OUR ROOM TRYING TO EAT OUR COOKIES IN THE ROOM!! WE ALSO SAW MULTIPLE HUGE ROACHES IN THE ROOM AND THEIR HORRIBLE RESTAURANT!!! WORST HOTEL MANAGER “ANAHI” WAS NOT STILL AT THE HOTEL AT 11AM IN THE MORNING AND SHE REFUSED TALKING US OVER THE PHONE AND SHE REPLIED US VIA TEXT MESSAGES SHE SENT TO RECEPTIONIST!!! WE WILL SHARE OUR TERRIBLE EXPERIENCE ON ALL OTHER PLATFORMS INCLUDING TRIPADVISOR AND SOCIAL MEDIA UNTIL THIS MISERABLE “ANAHI” CALLS US AND APOLOGIZE.

TERRIBLE EXPERIENCE!! STAY AWAY FROM NIGHTMARE PLACE!! THERE WERE 2 GIANT MOUSE IN THE HOTEL CORRIDORS AND 1 GIAND MOUSE IN OUR ROOM TRYING TO EAT OUR COOKIES IN THE ROOM!! WE ALSO SAW MULTIPLE HUGE ROACHES IN THE ROOM AND THEIR HORRIBLE RESTAURANT!!! WORST HOTEL MANAGER “ANAHI” WAS NOT STILL AT THE HOTEL AT 11AM IN THE MORNING AND SHE REFUSED TALKING US OVER THE PHONE AND SHE REPLIED US VIA TEXT MESSAGES SHE SENT TO RECEPTIONIST!!! WE WILL SHARE OUR TERRIBLE EXPERIENCE ON ALL OTHER PLATFORMS INCLUDING TRIPADVISOR AND SOCIAL MEDIA UNTIL THIS MISERABLE “ANAHI” CALLS US AND APOLOGIZE.

The staff were incredible and the options for dining include the main restaurant, sushi restaurant and coffee shop were some of our best meals on the island. Our room did not disappoint and we took advantage of the facilities including the pool, gym and private beach with service.

We had a great stay! The only suggestion I would make is to be able to have food/drink service at the pool [albeit the restaurant being right next door].

We really liked the clean beach, nice pool and great room. The gym was very high standard with a lot of equipment.

We stayed in the Deluxe room. It was very noisy from the hotel guests above. You can hear literally everything.

La ubicación La playa muy linda y limpia El desayuno delicioso

En las habitaciones se escucha ruido de las otras habitaciones

Facilities fantastic Beach spotless and so close to the hotel. Beach beds, hammocks really good quality Food excellent

Only thing was ww felt the wine was excessively expensive. Cheapest bottle €70 and felt there should have been a slightly cheaper option to compliment the excellent food