Aldea Kuká, Luxury Eco Boutique Hotel

Die Unterkunft beziehungsweise die gesamte Anlage ist einfach wunderschön. Das Personal war jederzeit sehr hilfsbereit und freundlich (nicht alle) Da wir in unserem ersten Zimmer leider kein Warmwasser in der Dusche hatten, durften wir unkompliziert das Zimmer wechseln, was wir sehr geschätzt haben. Besonders hervorheben möchten wir Israel und Lupita, die äusserst freundlich und zuvorkommend waren. Wir haben unseren Aufenthalt sehr genossen und würden die Unterkunft auf jeden Fall weiterempfehlen.

Weniger gefallen hat uns, dass die Zimmer leider äusserst hellhörig sind man hört wirklich ALLES…. Ausserdem hätten wir in einem Fünf-Sterne-Hotel dieser Preisklasse eine hochwertigere Ausstattung erwartet.

Everything

Nothing

Traumhaftes Hotel direkt am Strand

Das Restaurant ist schön, für die gebotene Leistung aber zu teuer

Located on one of the best stretches of beach on the island and within easy walking distance to the town centre. The beach set up is lovely, comfy beds and cabanas, always plenty of room, you feel like you have all the beach to yourself

Paid a premium for a “sea view” suite, however from our room you could only see the sea if you climbed up a steep ladder to the balcony located on the second level. On arrival they kept us standing at reception 20 mins going through a list of things we could not do and associated fees. The property is ok but do not expect a 5 star resort and definitely do not expect a 5 star service. The staff was the biggest let down of our holiday to the point we were uncomfortable being in the resort, it looks like nobody is in charge, they don’t really know what they are doing, one hour wait for food at the restaurant, no apologies offered, given some free guac and charged for the full bill, staff would smirk at you and look annoyed if you make any request or little criticism (our room had not been cleaned at 3.00pm and we were met with a “room cleaning stops at 4.00pm” remark and a annoyed face). The staff in the restaurant (with the exception of Luis who was lovely) behaves like they are doing you a favour a cannot be bothered at all. Also be ready for the “tip squad”: at the end of each meal they send out a person with the bill and they literally lurk over your shoulder (at night they point a torch down to your bill, which was so funny as it was light enough to read the bill) and watch you tip them, we had to ask them to leave on a couple of occasions. When we checked out, we had to wait until someone checked our room and told reception it was ok. Not sure what they were expecting to find, I like to think perhaps we looked like rockstars who trash hotel rooms. Do yourself a favour and walk to short distance to the town for great food and amazing service, everyone on the island was amazing and welcoming except in our resort. 100% would go back to Holbox, but would choose another resort