Nothing, not safe at all, not a family hotel, dirty, pictures online totally different from reality, we did not spend the night, there, we left the hotel after we arrived.. careful

It’s hidden not safe..

Instalaciones y habitaciones

Uniforme del personal, se veia descuidado

Location, restaurant, and staff attitude

Room was somewhat dirty, especially fabrics (carpeting, sofa). Rooms have no sound isolation, especially with the rooftop bar (can’t sleep with the music). I was bitten repeatedly by some bug (which seem to be bedbugs, fleas, or mosquitoes).

La habitación espectacular, con una gran tina y detalles de lujo

El desayuno lo sirven un poco tarde para mis necesidades de viaje de negocios

Pool area and services was great, it´s super good you can order directly using whatsapp. Its a plus to have Reys bar at the bottom of the hotel, food and drinks are great complement for your stay.

AC was not working well at that time, but other than that everything was very good in general.

The vallet staff was amazing.

The toilet wouldn't flush, air conditioning stopped working and when leaving the elevator went out. Breakfast service was not consistent paid double the first day for same food the second.

Very good and nice people!

Anthony and Andres was very friendly, if you have any problem feel free to check with them. They will handle without any issues. Room is very good and service was very excellent.

fabulous location

the location

we loved everything!

Location

The first room we got was dirty and the A/C did not work. The second one was dirty as well as the first one. The mattress protector had blood stains on it and had to be changed. The floor was not swept and was super dirty. Trash behind the curtains with a large amount of hairs on the floor. Just dirty overall. The halls that lead to the rooms were super dirty and never vacuumed during our stay. One night they had towels all along the hallways. Awful

room space

Coffee machine was not located in a place where you could connect it. So it was useless. Toilette WC too low, legs hurt get numb after sitting 3/4 min. A need of hand douche (regaderita pequeña) Information was not given at the check in: specific instructions about what time the breakfast started. Check in area is very sad and should have a bit more plants/green area

Location

while the temperature was around 1 or 2 Celsius, there were no blankets available and the heat was not working properly.

not in good shapes

need a lot of restoration

Si