Sofitel Mexico City Reforma

The service was good, having paid for the lounge access was really worth it, as it allowed late checkout and we had discount in the restaurants on site, which were both amazing. The location is great, room size is good and rooms are modern, beds are super comfy too. They also provide cab service, pretty expensive, but safe and great comfort, so worth it.

The staff at checkin was ongoing training and they were pretty clueless and kinda rude, didnt explain any of the benefits well and tried to reject us late checkout even tho it was included in our package. The price of the hotel is also pretty expensive, but worth it for a short stay.

We struggled finding a cute boutique-y hotel in mexico city and went with the safe choice of a big chain. We've stayed at Sofitels before and they've all been very good. Location is fine (fantastic for the Sunday closing of Reforma and biking to the park). Staff super friendly/helpful. It's a about a 15m walk to Roma Norte and it's cool cafe's/restaurants and we did have to uber (super easy) to most of our dinners. We had a room on the Millesime level and it was very nice. Meals (limited selections) were included at their club. Breakfast was perfect here for us (healthy cereals, fruits, bread). It's not a big space, so tables might be at a premium (we never had to wait (3 meals). Lunch sandwiches were solid (I got sick early on so ended up looking for basic/safe fare at the hotel). Overall - other than a preference for small, boutique hotels, we loved it.

Bed was hard, but it turns out they have mattress toppers for this purpose. Cudos!

One of the best hotels we have ever stayed at. The service was excellent, the hotel accommodated all of our requests, the rooms were spacious and extremely comfortable, and the pool/bar area are lovely. Don't think twice and book here.

Nothing. Fantastic hotel.

The pool area and view from the room