location is quite convenient

First of all, when we received our room key, it turned out our room is NOT in the hotel but in fact, some random house couple of blocks away. The stairs were extremely loud, the room was small and “double bed” was two single beds put next to each other. As we entered there was a bug on the wall and hair on the toilet. The bed rim was a bit dirty, and in general, this place did not feel like a 4 start hotel. The only time we actually entered hotel was to pick up keys and give them back upon check out. Honestly, VERY disappointed. Extremely expensive and zero value for money. Wish there was a way to add more photos.

Style of lobby and exterior and park nearby

When I went on the balcony Danielle laughed at me because she thought that I was going to fall over the balcony

The hotel room was very comfortable and clean. Staff were friendly. Hotel is a short walk from city centre with bus stops outside the door.

The hotel is very comfortable and quiet and overlooks a park with a café and playground. It is about a 15-minute walk to the centre, but there are also four bus routes for the centre and beyond, with a bus stop right outside the hotel. The superior room was tastefully and recently decorated in warm colours, with a balcony facing the park. The breakfast room is also bright and pleasant and the quality of the food was excellent. Staff were friendly and efficient. Overall, it is a very restful place to stay.

Hotel was lovely. Staff were lovely. Reception guy the day we arrived on Friday afternoon the 10th was really lovely and very chatty. Very helpful.

location

staff - very poor customer service… staff was very unfriendly

very nice accommodation

We chose the hotel because it was the closest hotel to our family.

We had room in 3rd floor to the street and I thought we had open window because of the noise from busy street. The window was closed and the noise was terrible. Some doors on cabinets were broken and impossible to close. And also some other things were broken as you can see on pictures.

location

breakfast

room was clean and comfortable

room was cold ! the heating was automatic and we had no access , so our room got cold during the night and our noses were running the next morning !

Cute room, comfortable bed. The view was lovely. Walking to shopping was easy and the hotel had a parking elevator.

It was just a little small. And I wish the refrigerator was a little bigger for us to chill wine or water in. Used balcony since it was cold outside. But still a great stay.

nice view, clean, nice position, good staff, room was ready to checkin early, nice bathroom, good breakfast

pillows not giving any support to the head, just fluffy and extremely soft to the point they flatten out, even stacking 4 of them didn’t work. Tv is not a smart tv and it was also looping through channels without even touching the remote controller or pressing any buttons so I couldn’t watch it.