Booking.com made mistake in conveying my booking details to the hotel. Booking.com failed to fix the problem and the hotel was not cooperating and refused to help.

Nothing

Location

This hotel doesn't have air conditioning. The room was hot

great position opposite Train station Front desk staff friendly and efficient Bedroom small but good use of space quiet apart from adjoining room door slamming Breakfast very good and attentive staff Mumm champagne if you want with breakfast

occasional door slamming next to us

Superb, as always. Very conveniently located, just opposite the Central Station, with friendly and efficient staff, comfortable and scrupulously clean rooms, a cosy bar and an excellent breakfast. While not cheap, I consider it the hotel in Zürich with the best price/quality relationship.

Not the cheapest hotel in Zürich (but good luck finding a "cheap" hotel in Zürich!).

situation

way overpriced. small room and small bathroom

Attentive staffs. Great service! Good food!

The amazing staff

nothing

The hotel had a great location across the street from the main train station. Our room was nice and big and clean and a great way to start our trip. It was also very quiet despite the hotel being in a busy location. We had a snack at the restaurant and it was great. The staff was very friendly and the room perfectly suited all of our needs. Highly recommend this hotel. It is also centrally located by great shopping and very close to the old district.

Nothing. All around a wonderful experience.

location is perfect and hospitality was great

Great service maitre dit and waitress did well Quick and efficient service no hanging about Lovely buffet choice — i didn’t go for the cooked offering Fresh orange juice was superb Great cappuccino

You need a wider choice of beer in the bar—one local brew and Heineken is not good enough in this day and age with so many great Swiss micro brewers especially in Zurich. Not everyone is a champagne drinker

Staff were very halpful, kind and nice. Room was very comfortable. Breakfast was fine.

Location was excellent although it was a bit noisy because it was next to HB.

best location in the center of Zurich and very close to the main train station .

everything great!

elegant, great location, great service

nothing

The staff at the reception is not helpful at all. Every question needs to get confirmation. The housekeeping is perfect! Love how they clean up and tidy everything in the room. Twice a day

Reception staff. So blur

The staff, location across from the central train station & near all shops & restaurants was great. The breakfast was excellent providing lots of choice. The beds were comfortable & the coffee machine & complimentary fruits in the room were nice.

The bar area is too small. We were unable to use bec there are only a few tables & as a result no availability every day we were there.

Location Breakfast, Coffee shop, dining restaurant Staff

Bed and pillow quality

we simply love it!