Neues Schloss Privat Hotel Zurich, Autograph Collection

Great location, warm and welcoming staff, very clean rooms, the staff were super helpful in bringing us a fan amid the heatwave

A little basic but I didn’t expect much anyway!

⭐⭐⭐⭐⭐ My stay at Neues Schloss Privat Hotel Zurich exceeded all my expectations. From the moment I arrived, the entire team made me feel genuinely welcome and went above and beyond to ensure I had a perfect stay. As they had availability, they were kind enough to offer me a complimentary early check-in and late check-out, which was incredibly helpful for my business trip and truly appreciated. The hotel itself is exceptional. The rooms are spacious, elegant, and very comfortable, the lobby is large and inviting, and there are several beautiful common areas where you can relax or work. Everything is modern, spotless, and maintained to the highest standards. One thing I especially want to mention is the air conditioning. During my stay, Zurich reached 39°C, yet the room remained perfectly cool and comfortable. Unlike many hotels in the city, the cooling system here works flawlessly, making a huge difference during the summer. A very special thank you to Mr. Castellan for his outstanding hospitality, professionalism, and genuine care. He and the entire team treated me with great respect and made me feel like a truly valued guest. I highly recommend this hotel to anyone visiting Zurich, whether for business or leisure. Without a doubt, I will stay here again on my next visit.

No negative comments. Everything was excellent and offered great value for money.

The room was wide and clean. There were more than one sitting places in the room. It has proper air-conditioning. The tab water is drinkable. The personnel was very polite and helpful.

Breakfast could have more choices and quantity. Moreover, the room service menu could be more like the latenight menu of the hotel. The latenight menu with another 2-3 choices could be the constant room service menu. Afternoon and evening menus didn't seem very tasty...

Das Frühstück war ansprechend aber auch nicht mehr. Essen im Hotelrestaurant schmeckte hingegen sehr gut.

Beim Empfang konnte man sich nur auf Englisch unterhalten, was für ein 5 Stern Hotel in Zürich ein No-Go ist. Valet Parking war nur am Anreisetag möglich, am Abreisetag (Sonntag) hatte der Valet-Fahrer erst nach 12 Uhr Mittag Dienst und so mussten wir unser Fahrzeug selber holen und das für CHF 42.00 pro Nacht! Der Teppich im Hotelzimmer hatte einige grössere Kaffeflecken, Badzimmerablagen waren zum Teil staubig.