The Gritti Palace, a Luxury Collection Hotel, Venice

Location, elegance, staff.

Rooms were a little small. No room for bags.

Very beautiful Italian old world hotel but with all the amenities

Nothing

Fabulous hotel in a great location

Nothing

Good breakfast. Very Friendly staff. Good location - quiet and private. They helped me with my early check-in request. Concierge friendly, but wouldn't say they are overly informed about how to put a proactive itinery together. They did give good choices of restaurants. Thank Goodness for Gemini! :-).

I shared that it was my wife's 50 th birthday - But on arrival no mention of it, in spite of champagne I ordered in room. Nothing done by staff to make it special. Rooms are average - the pictures show bigger rooms. Our room was very dark with view on the building outside. Delayed responses to my e-mail requests before arrival - Got too many messages from too many people and didn't always know who to go to as central point of contact. I was super excited about the hotel before arrival. Considering the price tag and status re who has been there, I was willing to pay premium price for my wife's 50 th birthday. I left loving Venice, but not being over enthused by the hotel. A pity.