Servatur Puerto Azul

Food is really good a lot to choose for everyone is something Location is also nice

Cleaning is really bad The rooms smell like pee and the toilets of the hotel where verry dirty including poop paper on the ground Cleaning left there hair and nails on our floor. Entertaiment team was trying there best but was every 5 minutes yelling to the microphone with really hard music so for a relax stay it is not the place due the noice of them.

The facilities at the hotel were amazing, it's such a family friendly place, it has so much to do and the staff are brilliant. The pools are great, there are onsite slides for the young and older children, there are so many sunbeds that you will always find a space and there are drinks dispensers everywhere. The restaurant has so much seating and the variety of food is enormous. I thought because we have a halal diet and cannot eat the meat, the options available to us would be scarce, however, they have so many options that we did not miss the meat at all. I asked for the rooms to be next door to each other and although the hotel had so many guests at the time we stayed, they managed to accommodate my request which was such a relief. We had booked a car rental and I thought I saw somewhere that the parking was 15 euros per day and there was limited parking available so it would be on a first come first serve basis but not only was the car park free but we did not have any problems securing a space throughout our stay. The hotel has a spar onsite which is very handy too.

Although the variety, amount and taste of the food was amazing, unfortunately, some of the food had alcohol in and it wasn't adequately labelled so we had to keep asking the chefs. They were very polite and were able to tell us the correct information straight away but when it gets busy, you have to wait a while to be able to ask someone. I found the hotel was so busy that it was difficult to get a space at the infinity pool which I did not manage to try out and although we were 'all inclusive', unfortunately, the gelato and cafe shop was not included unless we were 'all inclusive plus' guests.

Modern, clean, friendly staff and something for everyone (football, Pilates, baby pool, grown up pool, adult only pool, etc). Also free shuttle to a nearby beach which was a great day out!

Not enough bars open at night time. Entertainment going and 20min lines waiting for drinks is silly.

The location and views from the location were fantastical

The hotel does not offer good value for money and does not meet the standards expected of a four-star property. The service quality is quite low, and the food is disappointing. At times, even the freshness of the vegetables was poor. Overall, the dining experience is poorly organised and falls well below four-star hotel standards. The hotel does have nice pools, but they are so crowded and noisy that it is impossible to relax and enjoy them.