Comfortable stay, food was amazing, location fantastic.

One member of staff spoilt our stay im afraid she served our table and she was very miserable we tried to talk have a laugh my husband tried laugh and joke with her but she said very rudely "I don't have time for this" and removed our cutlery that wasnt needed with utter disgust slammed our plates down without a smile. She needs reminding when in hospitality need to make the guest feel welcome. Think she was called Beeta or something like that, not nice person.

The location was fantastic

Room was a little tired (some of the wall paper was peeling off) and the carpet was a tripping hazard as it had rumpled in the middle of the floor

Very clean and well looked after

Close to town centre

The location was good, easy walking to stores and pubs.

The hotel was ok but I would not recommend it to others. In one of our rooms, right next to the bed, was a very large patch of mold. It was about 3 feet by 4 feet, so it was not small. When I told the staff they didn't seem to care. The beds were very soft and not comfortable at all. The furniture in the room was very dated. The breakfast was just ok. We were going to have dinner one night at the hotel. However, the hostess pointed out that dinner was a set meal and was £45 pounds a person....not a well received comment...so we had dinner elsewhere.

The staff were really nice, my mum was ill during the stay and they were very kind.

I overheard the staff laughing at something I said - not in a good way, and I didn't think it very professional. The underneath of the sink (visible when you are lying in the bath) was smeared with sick!!!!

Location and breakfast

Bathroom ridiculously small

Plenty of free parking, if your staying in Keswick this is a must makes your stay so much easier . Room was spotless and spacious with a range of tea n coffee biscuits ,Breakfast great food on offer and normally we would eat out at lunch but we decided to eat here , Glad we did was really delicious and not too expensive either Highly recommend

nothing

White tablecloths. Plenty of serving staff dressed in white shirts a d black waistcoats. Looked amazing. Short walk into Keswick.

Q'ing for breakfast hot food. The line was in the way of tables n kitchen.