Cleanliness and wide range of facilities (gym, restaurant, etc.). Good breakfast. A very good base for exploring Delhi.

Overpriced restaurant, slow and bad service, respectful yet unfriendly staff, drinking water is supplied but not refilled enough.

Food was good.

The room facilities wouldnt work as expected. The flush would keep on going till someone comes to fix it. It happened twice.

Frukosten var bra.

Allt var dyrt. Det kändes inte som ett 5-stjärnigt hotell.

Staff was very polite and helpful.

1) there was nothing in the mini bar 2) it has been posted on YouTube by other people also that Lalit is charging GST and CST for the restaurant food. A goverment complaint number is also provided for the same. We wanted to see if we were charged GST and CST by the restaurant. Yes we were also charged the same. Will look into this futher. 3) I had to ask for the hotel stay bill. Or else I they did not give by default.

Fast check-in & check out experience. Every Employee was Polite and nice in interaction.

Room dine-in service was extremely slow. Cold coffee didn't taste like coffee. I am caffein person and i never had such bad cold coffee.

Nice location.

Bad services. Considering the amount of money they charge for a 5 start hotel, the services and amenities are way below average.

Breakfest was really good with great variety. The staff is nice and kept our luggage even for a few days after we checked-out.

I had an exceptional stay at the hotel! The service was impeccable, from the friendly staff who greeted me at check-in to the attentive housekeeping throughout my stay. The room was clean, comfortable, and beautifully appointed. The dining options were diverse and delicious, catering to various tastes. The staff went above and beyond to ensure all my needs were met. I couldn't have asked for a better experience and I'm looking forward to my next visit. I would like to personally thank Nitilca, Himanslu, Aman, Biya, Jshaan to making this service and stay at the hotel possible. Remarkable staff workers.

NA.

Hotel amenities

We booked a transfer from the airport because we arrived in Delhi after midnight with a kid but there was no one waiting for us at the airport. We had to wander in the airport for almost 2 hours, were bothered by almost all the taxis of the airport and had to call the hotel 7 times before someone showed up... They invoiced us half of the amount (still more than twice the regular taxi price) but this remains unacceptable from a hotel claiming 5 stars

Nice

Location very good

The worst experience

Staff and the whole crew and the food

Reasonable

Service in restaurant was far less than desirable. I have stayed here more than 10 times. Service has gone down & the wait staff is untrained & not careful to the guest. We have to keep looking at the waiters who pass by & never look. The phone system call at the front desk & concierge keep ringing in ten times before anyone answers. Room key had to be reactivated three times during the stay and once when I requested, they send someone. I was tired but no one cared & they insisted my presence at the reception 1am in the morning. My last stay unless service improves.

location

a little bit dated, shower didn’t work properly