Pas grand chose

Le manque de communication du personnel

Where it is placed it was great for us as we was in the new gravity max

The room was basic the view was amazing also there was no body wash in our room it was empty in arrival

Great location. Room ready for arrival. text asking all OK in room.

had a drink at the bar and no pint grigio or sauvignon blanc available. I've never really found anywhere else that didn't have either

Location was fab and lovely hotel

We had a bad meal was awful

Loved the location and how friendly the staff were

I payed £200 for the king room which was the basic one, the room was really dated and doesn’t even have chargers near the bed; when we got there, the sink was stuck closed and we had to open it out selves. As soon as we turned up we had maintenance knocking the door to fix a light in the wardrobe when they was both working. I just feel like the room could do with an update especially for the price you pay.

The room was very large and spacious, as was the bathroom. The bed was comfortable.

The shower tray was very slippy and I fell out of the shower on the Sunday morning, resulting in a black eye!!

Very convenient close proximity

Nothing

Breakfast both days was great and staff very attentive

NA

Not much

Room hot Air con noisy Reception staff some poor.

Stayed many times because its the best. Great location too

Nothing at all to dislike

Brilliant location and amazing rooms. Staff were very friendly and helpful

Nothing

Excellent - very substantial menu all presented well. Very good assistance from Helen.

Executive Lounge not open.

Location was excellent

On arrival, we were allocated a disabled room (neither my wife or I have any disabilities, maybe the receptionist thought it funny) we complained and moved from 319 to 418. We thought the bed a little uncomfortable We thought the bacon at breakfast very tough.

Location was central

Standard of room, poor parking.

Great hotel and location

The shower was abit poor, not much pressure and temperature was very hot and couldn’t get it to go colder.

The location was excellent and the staff were helpful and friendly

Very busy and slightly chaotic at breakfast time. The full English breakfast was cold and the toasting machines were either burning the bread or not toasting at all

Location is excellent

No coffee tray in room, no hairdryer, air con noisy and very cold, dirty used napkins in room on arrival

מיקום.

צוות קבלה גרוע מאוד.

Great location, lovely rooms

Nothing to dislike

Location/clean

Staff not answering phone from room had to go down to reception to get my tv fixed after getting ready to go out

location great and good breakfast

The bar area is very nice but it lacks atmosphere with the large TVs and the rowdy crowds often in there which totally takes away the enjoyment so I don't use it to sit in at all which is such a shame as that is / was a great feature to the hotel

The checking in was a shambles,blocked toilet in room on arrival,noisy a/c.Staff/concierge not very helpful Food in restaurant not befitting of an hilton hotel Taxi service booked through hotel not adequate

Location is central and rooms are always clean. Breakfast was nice and full of variety.

The rotating doors were slow to stop and pumped into the window a few times when it stopped.

Excellent breakfast offerings. Clean rooms with a very comfy bed. Excellent location everything within short walking distance.

The reception staff , housekeeping and room service were wonderful and efficient. the view was great.

The bed could have been bigger for a junior suite room, but it was comfortable. the reception room of the suite was a wonderful size but a little empty. considering the cost of televisions these days the TV’s could be bigger. nothing states luxury lil a big TV .

Hotel is in a prime location between the docks and the shopping centre. Clean hotel, our room needed a little TLC couple of marks on the walls but nothing major. Staff were friendly and no noise on the corridors.

Information about parking was incorrect as advertised, think clearer communication needs to be sent to guests about this. Not a huge selection of vegan meals meaning we had to eat away from the hotel.

Location

Room was very tired and bathroom was poorly designed with cracked floor tiles, bath screen to small, basin to high, room also smelt of smoke and shaver point didn’t work

Location Staff Food Breakfast Room cleanliness

Nothing

Staff were lovely. Location was good. Liked the bar area showing sports.

Bedroom was ill equipped. Poor lighting making it hard to see. No spare plug beside bed. Curtains off rail so letting in light. No extras like tissues in bathroom and when requested couldn’t be supplied. Shower was dated and poor.

Breakfast was very nice and a lot of choice

No phone point near bed having to pay for car parking we no we have to pay but £25.pounds a day on top of the price of are staying is a lot 🤔

The location

It could have been cleaner.

The location was great.

It needs refurbishing, it still smells like tobacco from when smoking was allowed, carpets are eaten by moths, not very clean at all. A shame for a chain hotel - it definitely does not rise up to its name.