Unable to have breakfast during the early morning check out. They provided a packed breakfast but were unable to offer a simple take away coffee

location

needed extra bedding

Excellent location, right next to the Castello. I have stayed in this area before - pre-COVID - and loved it, but was surprised by the crowds of people who walk around this part of Sirmione rather than spreading up into the parks and beach areas. As a result (not the fault of the hotel), the location - while convenient - did not feel restful.

As per my note above (not the hotel's fault) the crowds in Sirmione that hang around the Castello were surprisingly large - even by Venetian standards! As a result the location, while convenient, was not as restful as I'd hoped.

All round great base, lovely setting, friendly staff and wonderful thermal spa...

No dislikes..

Nothing in particular

The staff in the reception do not answer the phone. I tried for 45 minutes to reach them in order to get the acccess to the parking that is out of the hotel location. Without any success!!! Unbelievable!!!! Such an ignorance!!!

great location right on the water and next to the water taxi/ferry, right by the castle and bridge. great patio bar area.

the a/c is off and it got a little warm at night. the balcony needs to have bar type chairs so you can see over the walls.

thermal pool and room terrace

room not so great and busy location

location

small room for price paid

i like the location it's really at the center and juat right in front of the Castle. and also just in front where the ferry dock and where all the tour started.

there are a lot of insects in our terrace and goes inside the toilet and in the room. it was like a big mosquito but luckily none of us has been bitten. maybe it wasn't harmful at all.

everyting

nothing

Couldnt get a better location, staff extremely friendly. Would highly recommend.me and my wife loved every minute of it.

The location and view from our room were fantastic. The wellness area was very relaxing and enjoyable, only downside is it is across the street from the hotel. The room size and customer service were great. We would love to stay here again.

I was surprised a four star hotel only offered combo body wash / shampoo, esp. when offering a spa service. Also the advertised free bike service was not on offer because the bikes were located at a closed hotel. It would have been nice to be told this in advance. Be aware a lot of things (incl. ferries) are closed in January.

Fantastic hotel with thermal pool and SPA facilities

The staff, restaurants and the location all so very 👍

Having to leave, we should have booked 4 days, it is so magical

- spa and wellness area - location on the water and in the heart of the old town - bar perfect for sunset drinks - good breakfast options

- nothing that comes to mind

Awesome location, staff very kind and friendly, excelent food. I will return for sure 😊