location, staff very helpful

breakfast choice was limited, and we opted to eat away from hotel for lunch/evening meal, as the meal prices in the hotel were expensive compared to even the higher-prices restaurants. our room location suffered from constant noise of the neighbouring hotel’s pool (we mentioned same to hotel management).

wonderful staff and great pool and jacuzzi an d great breakfasts. great massage and terrific pedicure

ate at the hotel and the food was absolutely not up to the standard of the hotel not actually bad but mostly pretty awful

Well positioned, 5 mins walk to centre of the old town. Staff were great and breakfast and lunch were good.

Charging for bottled water in the room

Excellent location, great service, fantastic pool pul, and sun deck.

friendly staff, very clean

they don't have a coffee maker in all the room

very friendly staff, nice breakfast, clean and quiet rooms, beautiful terrace on the lake. All in all, very relaxing holiday.

We traveled with an electric car, destination charger was one of the reasons why we chose this hotel. However, once the reservation of the hotel was made and when we asked for details about using the charger, it was stated that it is not free of charge (which was not clearly stated in advance), and the price is fixed regardless of the amount of electricity consumed (in comparison, charging of the full 75 kwh battery costed less on the chargers we regularly use in that country). Further, it wasn't clearly stated that the (heated) pool in outdors (the pool was the other reason why we chose this hotel, and we stayed there during early spring when it was pretty cold outside).

fantastic location

very much in need of updating, the rooms were very basic. definitely a 3 star rather than a 4 star. breakfast was also very basic

Friendly stuff. Good location.

I am not at first time in Sirmione, and accommodation in this hotel seemed to me more expensive then it should be.

Beautiful view to the lake. Super high grade breakfast.

There were no coffe and tea machine and the amenities were poor. Sometimes the parking was narrow, mainly at week-end

Perfect location and breakfast. Nice staff.

Sometime hard to park our car, even at week-end.

Excellent location in the city, on the coast of the lake, brand new, comfortable room with big terrace! Polite staff, varied, delicious food, beautyful interior and exterior of the hotel! Unforgettable massage.

…that I need leave the hotel! It was an amazing week -end!

A hotel we saw over 3 years ago but couldn’t come due to Covid. The wait was worth it.

nothing

location and nice bed rooms

the shape of the building and too many stairs to get to our rooms

stunning location, exceptionally clean and staff were amazing particular the hotel manager- absolutely fantastic customer service!

there is nothing to dislike

Wonderful location with private deck and pier on the lake. Heated swimming whirlpool and an excellent gourmet restaurant with impeccable service and wine pairing by an expert sommelier. Elegant mise en place with fresh flowers, kind and smiling personnel and helpful concierge for booking museums, private boats and suggestions for a perfect vacation.

Incredibly nothing, I should have booked more days to enjoy it even more.

The pool, the layout, the bar

Room

The location is excellent. The pool and thermal pool are both above average. The a/c worked well in the room. The staff by the pool were warm and helpful. The hotel restaurant was good. Parking is easy and inexpensive.

This hotel is simply in need of renovations. The rooms are dated and bare. The beds are AWFUL. The pillows are AWFUL. It is laughable this hotel advertises itself as a 4 star. It is 3 at best... I travel often and have stayed at many hotels all over Italy in the last year and none of them hide behind Covid for a lack of services like this hotel. They don't have any public bathrooms or offer drinks in rooms because of "covid" so when you check out you cannot use the pools since they do not have any public/guest bathrooms. I have never been told I cannot use the facilities after checkout other than at this hotel. The manager basically told us to leave and then hid in his office. I would avoid this hotel in the future. Edit* There was no offer to pay for the pool or even an option to move the car and return to the pool. The hotel response to my review is just as bad as their beds and pillows.