Dog friendly, friendly staff, clean and convenient location.

Would have liked a comfy chair in the room. Breakfast on the first morning was dried up and unappetising.

room cleanliness,good breakfast

Breakfast was bit expensive and it was not complimentary,But it was ok.Staff were very kind and nice.

Friendly staff. Very helpful. Clean. Nice food. Attentive service. Nice and warm in room.

The swimming pool being open. My little girl was very disappointed.

The quietness the place and room and location. I was close to lots of stores and food courts.

It smelled old and musty. They didn't changed the sheets not once and we were the three days and once they put only one bath towel and no sugar for morning coffee I had to go down to get some. The Toilet didn't flush very well.

Good location; quiet. Nice bed.

Hotel has a faded, tired feel, like it`s had half a refurb. Miserable dark corridors, but the bar/dining room area is nice. Bizarrely, when we got there at 1am the room was boiling hot with a heater on full power. The windows didn`t open so we spent the first 10 minutes using an electric fan to cool the room down with the door wide open. Mercure Swansea not worried about the power crisis! It would be awful there in a heatwave as there is no a/c.

The hotel was modern, clean and welcoming. The Receptionist was ready for our arrival and made my wife and I welcome. For our overnight stay our room had everything we needed. For breakfast, there was a wide range of options from fruit and juices to a full English breakfast.

There wasn't anything not to like.

Most Staff are friendly but not all of them.

Old, everything makes a noise ( the squeaky floor, the toilet, the bed…..)

None

Our room was unwelcomingly cold when we arrived. When we asked the reception to sort this out asap, the man at the reception abruptly replied that the in-room electric heater was not working (they are fully aware of this) and no option available for us to move to another room with working heater as the hotel was fully booked. Then we asked for a portable heater, that man flatly said no such heater were available, while offering extra quilt. We found this deeply insulting and discriminating as we felt we fully deserve due care and respect like other customers since we were paying the full amount of room charges in advance. Only when we strongly protested as the room was simply uninhabitable, he passed the matter to so-called manager who came up later with a rusty portable heater for the night. Most concerning thing for us was in this whole incident at no point we were given any apologies from none of the hotel staff for this appalling lack of awareness of customer rights and comfort. We also felt that this differential treatment to us was racially motivated.