Location only

Horrible experience with a hotel the room temperature is controllable by hotel staff to 21.8 C for staffing energy I asked many times to reduce it to 18 C there was no response. 18 C is the average sleep temperature as per health doctors to sleep, If you are in a 5 /4-star hotel, the guest has the right to control the temperatures in his room by using the thermostat in the rooms. More, I arrived at the hotel at 05:30 am. Unfortunately, the receptionist charged me one-night cos we arrived in Italy early in the morning due to flight times after they promised not to change one night.

I ordered a room with a view and a balcony- no view, no balcony

Reception

Location - across the street from molo old town Breakfast Parking We had a problem which the hotel solved without any issues.

Being in the port area the approach to the hotel is perhaps not the best. However the location is perfect for the old town

Good breakfast good location

Service was not good to order our evening meal

The hotel is well located on the harbour front, with easy walking to the old town

The parking was a bit expensive, but we knew what it was going to cost.

The location was close to the metro, marina and old town. it had a small balcony overlooking the marina. staff were relatively helpful.

It feels a little dated and corporate for a leisure holiday. The area immediately outside was a tad busy due to the family attractions. I was with my adult sister.

First off, the staff were fantastic, all were really very nice and helpful. The room however needed some help. First off, we had continuous issues with the room key cards and had to have the. Replaced multiple times. There was/is an issue with the card reader for the room next, the shower head is broken. It is one of those that slides up and down the pole, but it was not installed correctly and therefore just flopped over making it difficult to take a shower. Replace these with a fixed position shower head to save money, maintenance costs and customer approval. Third, the air conditioning did not work, the room was rather stifling which made it difficult to sleep. The staff provided us with a fan which helped, but the. We had to sleep with the patio door open to get air. This of course then let the street lights and noise into the room. Finally, our bed had a bottom sheet and a quilt in a duvet cover. There was no top sheet and due to the other temperature issues, we ended up switching things around and putting the duvet under us and the sheet over us. I don’t know if this is an issue with all NH collection hotels or just a training issue at this one but I’ve never seen that before at a hotel. Sorry to say I doubt we will look to stay at other NH hotels in the future. Again, the staff were amazing, the room was just really sub par for the price.

Location is excellent, room is cozy & clean. Staff is friendly, view is great since the hotel is located directly at the marina. It's especially a great location if you plan to visit Aquarium, which is right next to the hotel. It's a bit pricy, but definitely a good location for one of the NH group locations. Also as a bonus, there's car parking underneath the hotel which is a rare thing for the Genoa city center. Also the restaurant is good, but a bit too pricy for the quality I would say.

Overall great. A bit pricy maybe for the quality, but considering the location it's not that bad.

Beautiful location right in the heart of the Port and old town area.

The cooling and heating was locked down at 21c. We had to open windows at night.

Good location, nice staff. Decent common areas. Free coffee pods and water every day.

No air con despite advertising it on Booking. No fans available either. Some significant wear and tear in the rooms. 15 euro service charge for any room service.

The location was close to food and shops and had great views of the ocean from our room.

Reception team are the asset to the hotel, and also one of the bar staff. Location is good, but definitely didn't like having to walk thru the car park to enter and exit and the hawkers there each day. There's no defined path to enter and exit the hotel that I noticed.

The breakfast is very dissapointing. Hot food is the same each day and always barely warm, not great for my 6 day stay. No offer of poached eggs or omelet etc, which I expect from 4 stars. Coffee from machine is also not hot. Room service says it's open from 12.30pm but I had to wait til 6pm to order proper meals.

Everything!

Nothing!

great location on the marina and close to the old town which starts just across the road. Has car parking although about €20 a day

Breakfast was disappointing . The hot offerings were “luke’ warm at best . scrambled egg had a crust and sat in a warm water bath but just kept room temp. No heat lamps. I waited for a fresh lot to be topped up but out came a fresh tray - still cold and with the remainder of the previous dumped on top. No cooked to order options . Nice selection of fruit, pastries and cheese. Breakfast served. in the bar area which itself was chilly ( may be due gov’t energy controls) shame as bar area has nice view at but lacked ambience at night. Reception staff were pleasant and professional .