Exceptionally friendly staff who kindly facilitated early check in. Great size room with a nice view over Parque El Virrey and Chapinero, as well as a fantastic rooftop pool! Plenty of supermarkets, eateries, bars and parks within a 10 min walk.

room was nice and comfortable. the room service was efficient and timely. the location next to park el virrey is amazing if you like to walk/ excersize . In my last visit i discovered there was a pool , so next time I will prepare for that. The breakfast is well- balanced. the gentleman at the egg- ommelete station and his co workers are amazing!

having a great experience during the stay, at checkout i requested separate bills for my accommodation and my room service. these were provided, but then, passed onto my credit card before asking how i was going to pay. In my case i wanted to pay my room service etc. cash. So at that specific moment the technology didnt want to cooperate , the taxi was waiting, so things didnt go as smooth as i wished, just at the end. Upon return the story wasnt finished, but n mutual agreement and cooperation it was solved.

The superior room we stayed in was exceptionally big. Breakfast was very good and the staff is very attentive and friendly. The heated pool on the rooftop is a nice detail. Also nice is the on-premise Starbucks.

There was nothing I didn't like.

location, staff, Virrey park, flower market, breakfast.

towels rough.

wonderful room / staff / food

all good

the location

the pillows

I have found that the hotel in perfect location: safe enough and quite close to streets with restaurants, groceries and mall. The room was clean and comfortable. I liked tasty breakfast: a local soup, cereals, pastry and lots of fruits

I did not find a way to heat the room.

Not much in the fridge. No beer, no wine. No wine glassrs. A little disappointed for a hotel with a 9.1 rating.

The staff continues to be the hotel's strongest asset. Check in, Restaurant and floor attendants super well trained and corteous they offer a six star service. Luis at the front desk, Hector and the ladies at the restaurant all super. The room #410 was ample, quiet and very clean, the breakfast buffet super as always

I have been loyally coming to this Hotel for more than 15 years, but hadn't visited in the last two and was thoroughly disappointed to find that the lobby bar which was one of the nicest places in the venue to enjoy an evening drink and watch a football game was turned into a noisy and unpleasant Startbucks, absolutely disgusting. Also before there wasn't any music, now there is music, many times too loud, at the lobby, at the Starbucks which is invasive and at the dining room, there should be a control in the volume and in the selection of themes

attention and food

structure and size of Roo

Jewel boutique hotel with comfort and coziness home style .

Liked Everything

excellent location, nice heated pool, good breakfast

food in the restaurant could be better

It was very clean and confortable, late check out.