The professionalism of the entire staff! Steb and Juan FOH’s manager and their team made our stay very enjoyable. The room attendant was excellent. The have taken the opportunity to turned a mistake into a very good outcome. Moreover, they staff and managers have gone the extra mile!!

Location, Professionalism of the staff and quality of the food.

Good size bedroom with very comfortable furnishings in an excellent location. Very reliable front desk staff.

Bathroom a little small and communal decor a bit tired.

All the staff were great as was the restaurant.

Room was too dark with poor lighting. No where to unpack into - ie, no dresser or drawers. Only a closet for hanging certain items.. The comforter on the bed was way too heavy, bulky and hot.

location and Sofitel brand quality

corporate events limiting bar areas etc.

The staff were very friendly and helpful. It is a great location in a nice part of Bogota.

Nothing.

good room design

~

Classy, great staff, excellent service, great food

Some work was being done on the floor below us to install high speed cable … but the staff was very understanding and responsive to take care of our needs.

high standards

The breakfast and the service of the staff were incredible. Also, the room was very comfy!

Excellent breakfast and the most heavenly extra large bed ever.

Only problem was not caused by the hotel, but by Booking. I reserved a taxi ride from the airport to the hotel through Booking, was charged, but the taxi driver never showed up and it was impossible to contact the company, as the instructions indicated. I filled out what I believe was a complaint through Booking, but have received no reply. the hotel tried to find out what happened, but could not get me any information.

bed very confortable Staff extremely helpful and friendly great location

slow Wifi